Service Level Agreement
Click here to view the MyOffice24x7 Support Agreement that is provided to holders of Enterprise product licences.
Below is an outline of each licence type that a product may be purchased under, as well as the services and functions to which each licence grants access.
| TRIAL | DIY (Do-It-Yourself) | ENTERPRISE | |
|---|---|---|---|
| Overview | - Limited version for trial, integration and testing. | - Fully-featured and low-cost. - No dedicated support. | - Dedicated support by email |
| Pricing | Free. | Low cost (approx. $25-$150/yr), subject to product complexity. | Approx. 2-3 times the cost of the equivalent DIY licence. |
| Restrictions | - Limited number of deployments, and/or - Limited functionality available. | - One licence per virtual host. | - One licence per virtual host. |
| SERVICES AND FUNCTIONS | |||
| Support | None | - Full access to the MyOffice24x7 Support Forum - Consulting at full price. | - Dedicated email support with guaranteed (SLA) response times. - Consulting at 25% discount. |
| Manuals | Yes | Yes | Yes |
| Forums | Read-Only | Yes | Yes |
| Product Release History | Yes | Yes | Yes |
| Product Update Notifications | No | Yes | Yes |